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Nimbus - CRM

Nimbus is the CRM tools which help the sales team to connect and tracking all the activity in the single platform

Role

Complete design, prototyping, and user research to launch one of the most significant initiatives of Unacademy.I was collaborating with product managers, developers, and analytics team to ensure pixel-perfect implementation of features

Complete design, prototyping, and user research to launch one of the most significant initiatives of Unacademy. I was collaborating with product managers, developers, and analytics team to ensure pixel-perfect implementation of features

Complete design, prototyping, and user research to launch one of the most significant initiatives of Unacademy. I was collaborating with product managers, developers, and analytics team to ensure pixel-perfect implementation of features

Result

  • Easy to use & feature-rich messaging, calling and tracking the learners

  • New design system & language on Unacademy

  • One of the loved product inside the Unacademy

Selected features

Auto calling

Auto calling which help the sales team to call multiple learners in a single click thus will help save lot of time and thus will be help the BDS to talk more learner and it will help to make more revenue

Sales target/ Incentive tracker

Provide BDEs with real-time visibility of their performance with respect to their revenue targets, celebrate the incentives gained by them, and motivate them to make more efforts.

Followups

Follow-ups can help the BDS schedule follow-up sessions with learners. For example, if learners are interested but need two days before committing, the BDS can schedule the follow-up accordingly. These kinds of learners are highly likely to convert, this will generate more revenue.

Some of the feature in the followups

  • Reschedule Followups

  • Followups notifications

  • Tracking the followups

Follow-ups can help the BDS schedule follow-up sessions with learners. For example, if learners are interested but need two days before committing, the BDS can schedule the follow-up accordingly. These kinds of learners are highly likely to convert, this will generate more revenue.

Some of the feature in the

followups

  • Reschedule followups

  • Followups notifications

  • Tracking the followups

Year in review

Year in Review 2021-22: We are planning to provide some delightful features to the BDs to motivate and thank them for their invaluable contributions and the impact they have created.

Monitoring user engagement using Amplitude

I also set up analytics dashboards on Amplitude to measure the adoption of Community on both learner and educator ends.

Impacts

Nimbus opened a whole new way of experiences for the sales team. From day one of the launch, it has been one of the highest engagement features.

Next project

Topology manager

Topology manager is an internal tool used by Unacademy which helps the internal team to manage content mapping for their classes & courses.

Topology manager

Topology manager is an internal tool used by Unacademy which helps the internal team to manage content mapping for their classes & courses.